Brandon Chua & Tan Yin
We were very lucky to have engaged May Chang. We know she was the right ID because of her company's well-defined process and thoughtful advices.
Clear defined phases and processes
Phase 1) 2 rounds of meeting with May Chang for initial discussions followed by finalizing our design.
Phase 2) 1 coordinated On-Site visit at our BTO to discuss Vinyl Flooring, Electrical and Aircon Trunking works with multiple contractors. Amidst all those, the lead carpenter was with us measuring specifics (with accordance to our finalize design).
Phase 3) 1 visit to Metersquare for confirmation of every detail per room (Down to the level of measurements and color selection). A client signature is mandatory for every "Detail" page to lock down our decisions before any work begins. Most importantly, any additional cost that was discussed during On-Site visit is laid out clearly on the documents and ready for client to review, discussed and sign upon agreement. No surprises with unknown cost happening under the hood as everything has been clearly defined, discussed and agreed upfront.
Phase 4) Begin construction
The cost of electrical work was what busted our budget big-time. We've heard from others to be careful with electrical work as the cost can quickly reach thousands. However, the amount was still way beyond our expectations. May Chang had to subsequently run through with us and cut down on none essentials; so as to reduce costs to affordable range. (NOTE:*Electrical and Aircon Costs are not included in your budget. Minus off 6-8k and that will be your budget for quotation.)
Good Artist Collaboration
My wife and I are artists and we can understand how difficult it is to work with us. We are very particular with details (e.g. Down to the Hue, Tone, Saturation of each color we picked and how harmonize they are from one room to the next) but it was a joy working with May Chang. Artists to artists, we collaborated by brainstorming ideas and rejecting bad ones. This mutual understanding and effort helps make our house practical, thematically cohesive and beautiful to live in.
As many imagine, the construction phase can be a huge headache if it was self-coordinated. With an ID who knows her priorities; is always a blessing. Our families and friends were surprised how quick the renovation was completed under 3 weeks. Friendly workers that I've happened to meet while on-site were diligent, respectful and responsive to my requests. I have to give special credit to Ah-A (Lead Carpenter) for always responding to my feedback and requests.
While I was NOT on-site, May Chang will proactively send us updates through our Whatsapp group. This was much appreciated and we've heard not many other IDs do this actively. For that, she has gain our trust and we feel very confident each step of the way.
Taking in Feedback
When we found anything that we were not satisfied, May Chang and her team responded timely and efficiently. We understand it’s not 100% perfect on the first run and her team is quick to rectify defects or problems that we've found.
Post Construction after full payment
May Chang and her team ensures continuous support to maintain her company's good services. Throughout the collaboration, our relationship turn from ID/client to more like friends.
With the above list, you can get a good feel that May Chang is a responsible person. There was a philosophy that she said which makes perfect sense: "I want to do it RIGHT, right from the start, any subsequent trips to rectify problems will only mean additional cost to my company. Thus, I will not provide you sub-standard quality with accordance to the budget you have set”